Once you arrived in the country that in your plan, VentaMobile will automatically register in a local network and connect to the internet in 10 minutes.

In case there is an issue with the mobile data, please try the following troubleshooting:

• If you have good mobile coverage, try restarting your device first.
• Go to "Settings" - "Cellular" / "Mobile data" - Make sure data roaming is turned on.
• Go to "Settings" - "Cellular" / "Mobile data" - "Secondary" / "VentaMobile" - Make sure that the network selection is automatic and turn on airplane mode several times for 3-5 seconds until the phone registers with the local network.
• Go to "Settings" - "Cellular" / "Mobile data" - "Secondary" / "VentaMobile" - Turn off 5G mode and restart the device again.
• Go to "Settings" - "Cellular" / "Mobile data" - "Secondary" / "VentaMobile" - Turn off LTE mode and restart the device again.
• If the previous steps did not help, go to "Settings" - "Cellular" / "Mobile data" - "Secondary" / "VentaMobile" - "Network selection" - Turn off automatic mode, wait a few seconds and the phone will show you a list of available operators. If you are unable to contact us regarding roaming partners, please first select the operators one by one from the list and then enable/disable airplane mode.

Doesn't anything help? Please, contact our technical support. When sending your message, also make sure to include as many of the necessary details as possible:

• Your phone number, ICCID
• Name of the country/region you are in
• Describe troubleshooting steps that you have done

Feel free to upload screenshots of your Device Settings. It will help us to identify the issue and find the solution shortly.

• Settings - Mobile data/Cellular - switch both calls and data services to VentaMobile - send us the screenshot
• On this page under Cellular plans - tap on Secondary/VentaMobile plan - send us the screenshot
• Then go to Cellular/Mobile data network - send us the screenshot